4 Ways Technology Will Reshape the Travel Experience in 2020


Over the last decade, there has been a vast amount of innovation in the travel and tourism industry. And most of it has been driven by advancements in technology that has come to the front, since the last few years. From planning and booking to arriving at your destinations, everything has become easy. All thanks to technology that is reshaping the travel experience for the travelers.

Here are some innovations that are opening up new opportunities for entrepreneurs and changing the travel experience for passengers.

1. AI-Aided Biometrics

The most crucial part of any international travel is security. And it has always been a focal point of countries on ensuring the safety of their people with the help of technology made available to their authorities. Employing combination of biometric technology and AI to identify and match passengers to manifest is one of the ways that this is being done. These systems typically employ iris and fingerprint scans as along with facial recognition. This technology is currently being used in China, the U.S., the U.K., and Australia. A lot of countries are taking the chance to increase efficiency and improve security, and are all set to make use of biometrics technology.

2. E-Documentation

With e-documentation, the process of applying for passports and visas has become more convenient. Traditionally, this process involved a lot of complications wherein a lot of time was invested, which made people anxious. Now, the advanced communication and integration features of the internet are being used to make sure that you can travel between countries within a short period of time. E-documentation has proved to be most convenient for business travelers, as it saves time as well as cost.

3. Mobile Integration

Today, mobiles are rapidly taking the place of paper documents that facilitate travel. From boarding passes to the check-in process, everything can be now managed with the help of a mobile phone. The benefit of mobile boarding passes is that they provide increased security both for airlines as well as passengers. They help in making sure that the boarding process is updated, which cuts out the waiting time of printing the passes. It also helps in last minute hassle when the pass is lost.

With mobile integration, it is now possible to go directly to the security without having to interact with a staff and stand in line, unless you have a luggage. Airports are now leveraging mobile technology that allows passengers to synchronize their mobile phones with the departure displays. This helps the passengers to remain updated on their flights and get notification alerts wherever they are.

4. Big-Data Analytics

Machine learning and data science have been facilitating interruptions in the travel and tourism industry. With the help of property management systems, it is now easy to accurately predict the amount of business a restaurant, hotel, or other travel business can expect. In addition, this can be predicted in a particular period of time, which enables the businesses to make better plans according to their customer needs. With behavioral analytics, you can get a clearer picture of the interaction between the customers and business. This helps the businesses to focus on customer needs and eventually improve their profitable services.

It is now clear that the travel and tourism industry is in its most active and dynamic periods. The tech-driven innovations are continually upturning the standard practices and swapping them with high-tech solutions. The ones who are able to leverage a number of features of mobile technology and provide suitable answers to the travelers’ problems will be the winners in 2020.

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